Crow Butterfly Horror — Store Policies Table of Contents Privacy Policy Shipping Policy Return & Refund Policy Terms & Conditions Payment Policy Cookie Policy 1. Privacy Policy Crow Butterfly Horror (“we”, “our”, “us”) is committed to protecting your privacy. Information We Collect: Name, email address, shipping/billing address, and phone number Payment information (processed securely; we do not store card details) Order details Website usage data (cookies, analytics) How We Use Your Information: To process and fulfil orders To send order updates To provide customer support To improve our website and services To send marketing emails (with your consent) Sharing Your Information: We only share information with essential service partners (payment processors, shipping carriers, analytics). We never sell your information. Your Data Rights: Under UK GDPR, you may request access, correction, or deletion of your personal data. Contact: crowbutterflyhorror@outlook.com 2. Shipping Policy Processing Times: Orders are processed within 1–5 business days, excluding weekends and holidays. Shipping Times: Domestic (UK): 1–5 business days International: 7–21 business days Shipping is free on all orders unless stated otherwise. Tracking: A shipping confirmation email with tracking details (where available) will be sent once your order is dispatched. Delivery Delays: Crow Butterfly Horror is not responsible for delays caused by customs, postal services, weather, or incorrect address information. 3. Return & Refund Policy (UK-Compliant) We follow the Consumer Contracts Regulations 2013. Returns: You may return your order within 14 days of receiving it for any reason. Items must be unused, unopened, and in their original packaging. Return Shipping Costs: Because we provide free shipping, the buyer is responsible for return shipping for change-of-mind returns. We cover return shipping only if the item is damaged, faulty, or incorrect. Non-Returnable Items: Personalised/custom items Digital downloads Perishable or hygiene-sensitive items once opened Gift cards Refunds: Refunds are issued to your original payment method within 14 days of receiving the returned item or proof of postage. Original shipping costs are non-refundable except where we are at fault. Damaged or Incorrect Orders: Contact us within 48 hours at crowbutterflyhorror@outlook.com with photos. We will cover return shipping or replacement. 4. Terms & Conditions Use of the Site: You agree not to misuse the website, attempt unauthorised access, or engage in fraudulent activity. Product Descriptions & Colours: We aim for accuracy, but colours and details may vary by screen. Pricing & Availability: Prices may change without notice. Orders may be cancelled if fraud, errors, or stock issues are detected. Intellectual Property: All content, images, and designs belong to Crow Butterfly Horror and may not be copied without permission. 5. Payment Policy We accept: Visa, Mastercard, Klarna, Stripe, Clearpay Orders are shipped only after full payment is confirmed. 6. Cookie Policy We use cookies to: Improve your browsing experience Track website performance Personalise content and advertising You can adjust cookie settings in your browser at any time.